Question 1

Which password or PIN should I use?

Accepted Answer

Start with the event you are trying to open. Public events usually use the password you created for that event. Private or invited events usually use the 4-digit invite PIN from the organizer. If a PIN or password does not work, check that you are using the same email address the organizer invited or registered.

Question 2

I used a PIN before. Will a new password replace it?

Accepted Answer

No. A password created for another event does not replace the PIN from your private event. Each event keeps its own access method.

Question 3

I created a password before. Will an invite PIN replace it?

Accepted Answer

No. The invite PIN is only for the private event where it was assigned. Your previous password remains valid for the event where you created it.

Question 4

Why is my email already filled in if I am not inside the event?

Accepted Answer

Bewitt may remember your email from an invite link or a previous form to save time. For privacy, you still need the right password or invite PIN before opening an event.

Question 5

What is My Events?

Accepted Answer

My Events shows the events linked to your email after you sign in with a valid event password or invite PIN. It helps you reopen joined events without filling the join form again.

Question 6

What can I do inside the participant app?

Accepted Answer

Depending on the event, you may see the home page, agenda, check-in camera, sponsors, leaderboard, missions, quizzes, rewards, networking, and your profile. The organizer decides what is useful for that event.

Question 7

Can I use the same email for multiple events?

Accepted Answer

Yes. Your email can be connected to more than one event. After you authenticate, My Events helps you find current, upcoming, and past events linked to that address.

Question 8

I lost my invite PIN. What should I do?

Accepted Answer

Ask the event organizer to resend the invitation or update your PIN from their participant list. Use the email address from the invitation when you ask, so they can find the right participant record. Bewitt cannot show old PINs after they are saved.

Question 9

What can I manage in Bewitt?

Accepted Answer

Bewitt keeps the practical event work together: participants, invitations, registration, agenda, speakers, check-ins, event pages, branding, sponsors, quizzes, missions, rewards, feedback, reporting, billing, and settings. The point is simple: fewer places to lose important event information when the day starts moving.

Question 10

When do I add the details?

Accepted Answer

After the workspace is created. The first form keeps things light and confirms the deposit. Then you can add the venue, online URL, public listing, registration content, agenda, speakers, sponsors, branding, and participant access without pretending you know every detail on day one.

Question 11

What is the difference between draft, public, and private?

Accepted Answer

Draft means participants cannot find or enter the event yet. Public events can appear in the public event list. Private events require the private code and a matching invited or pre-registered participant.

Question 12

How do private invitations work?

Accepted Answer

Add or import participants after the event is created. Send invitations right away or later from the participant list. Invited participants join with their email and invite PIN.

Question 13

Can I choose what participants see?

Accepted Answer

Yes. Turn on only the parts the event needs: agenda, check-ins, sponsors, missions, quizzes, networking, leaderboard, store, and more. Not every gathering needs every button.

Question 14

Can I import event content instead of entering it manually?

Accepted Answer

Yes. Import participants, agenda items, speakers, sponsors, store items, missions, badges, and quizzes where supported. Useful when the event already exists in a spreadsheet, which of course it does.

Question 15

Can my team help manage an event?

Accepted Answer

Yes. Organization owners can invite staff members to help with access, check-ins, store redemptions, and event management without handing over full owner permissions.

Question 16

Do invite PINs change existing participant passwords?

Accepted Answer

No. If someone already created a password for another event, assigning a PIN for your private event only affects your event. It does not replace their other event password.

Question 17

Why do organizers also get a participant profile?

Accepted Answer

So you can test the event like an attendee before the actual attendees arrive. Much better than discovering a missing menu item at the registration desk.

Question 18

How does the deposit work?

Accepted Answer

The deposit includes the fixed event setup cost plus 50% of the estimated participant cost. After the event, Bewitt compares the estimate with actual participant usage and records either a balance or Bewitt Credit.

Question 19

Can I run a free event?

Accepted Answer

Yes. Free events can still use registrations, participant access, agenda, check-ins, sponsors, feedback, reporting, and engagement tools. Free should not mean held together by email threads.

Question 20

Can I sell tickets?

Accepted Answer

Yes. Paid public events can use ticket checkout before participants receive event access. Ticket sales include a 2.25% Bewitt commission plus payment processor fees. Free and paid events both keep participant records in the same place.

Question 21

How does self-service pricing work?

Accepted Answer

The public Bewitt platform formula is easy on purpose: a configured base price, a per-event-day price, and a per-participant price in the event currency. Ticket payment processor fees and ticket commissions are separate when paid ticketing is enabled.

Question 22

What happens if I expect more than 500 participants?

Accepted Answer

Events above the self-service limit go through a custom quote, so capacity, setup, and support can be agreed before anyone starts making promises.

Question 23

Can Bewitt Credit reduce payments?

Accepted Answer

Yes. Available Bewitt Credit can reduce eligible deposits, plan adjustments, after-event balances, and custom domain setup fees when the payment flow supports credit.

Question 24

How do rewards store payments work?

Accepted Answer

The rewards store can use points, money, or mixed redemption rules. Online event product sales include a 1.5% Bewitt commission plus payment processor fees. Money-based rewards require Stripe Connect payouts or enabled cash handling, so the organizer stays in control of fulfillment.

Question 25

Is gamification required?

Accepted Answer

No. You can run a straight registration, agenda, check-in, and feedback event without missions, points, rewards, or leaderboards. Sometimes the best setting is off.

Question 26

What engagement tools are available?

Accepted Answer

Missions, achievements, badges, points, leaderboards, quizzes, networking actions, QR-based check-ins, and reward redemptions.

Question 27

Can engagement be tied to real event actions?

Accepted Answer

Yes. Missions can be tied to useful actions: checking in, completing a quiz, submitting feedback, connecting with another participant, or completing sponsor-related activity.

Question 28

Can I import missions, badges, or quizzes?

Accepted Answer

Yes. Import missions, event badges, and quizzes from structured files, review the rows, and create only the items you actually want.

Question 29

How are rewards fulfilled?

Accepted Answer

Participants redeem active store items from the event app. Organizers or staff review and fulfill redemptions from the workspace, so the reward desk is not run from memory.

Question 30

Can sponsors be part of the engagement experience?

Accepted Answer

Yes. Sponsors can appear in selected places, and you can create sponsor-related missions or rewards when partner visibility is part of the plan.

Question 31

Can I use a Bewitt subdomain?

Accepted Answer

Yes. You can start with an available Bewitt subdomain and launch registration there while you decide whether a custom domain is worth the extra setup. Reserved system names are protected, because nobody needs an event called admin.

Question 32

Can I connect my own custom domain?

Accepted Answer

Yes. Connect a custom domain from the event settings. Bewitt tracks setup status, verification, target hostname, and any domain fee or credit applied. Domain setup can involve DNS changes and timing, so plan it before launch day when the URL matters.

Question 33

Can I create an event website inside Bewitt?

Accepted Answer

Yes. Static event pages let you publish event content, images, and navigation entries next to registration and the participant app, so participants recognize the event and do not have to hunt for the newest link.

Question 34

Can the participant app match my event brand?

Accepted Answer

Yes. Configure colors, logo, font style, layout density, home style, visible sections, and public event details per event.

Question 35

Can invitations come from my own email identity?

Accepted Answer

Yes. Advanced SMTP settings let you configure the sender name, sender email, host, port, encryption, username, and password, then send a test email before invitations go out.

Question 36

What can organizers measure?

Accepted Answer

Participants, registrations, agenda activity, check-ins, feedback, ratings, quiz activity, mission progress, points, rewards, and the signals worth bringing into the next planning meeting: who came, what they joined, what they ignored, and what should change next time.

Question 37

How are check-ins tracked?

Accepted Answer

Use QR codes for entrances, rooms, sessions, and activity checkpoints. Captured check-ins become part of the event record, which is much nicer than counting badges by hand.

Question 38

What happens to feedback after the event?

Accepted Answer

Feedback and ratings stay attached to the event. Exports use event and edition names, so reporting files are easier to find later than “final_feedback_v3_real_final.xlsx”.

Question 39

Do engagement metrics require gamification?

Accepted Answer

No. Even without gamification, you can learn from registrations, attendance, check-ins, ratings, and feedback. Gamification adds another layer when it is useful.

Question 40

What are platform activity metrics?

Accepted Answer

High-level totals such as events created, participants registered, check-ins processed, and feedback collected. They help show what people used, what they ignored, and where next year’s event needs less guesswork when connected to live platform data.

Question 41

How do insights affect billing?

Accepted Answer

After an event, Bewitt can compare estimated participants with actual participant usage. That final usage helps calculate the after-event balance or any Bewitt Credit.

Question 42

What is Bewitt Credit?

Accepted Answer

Bewitt Credit is account credit for future Bewitt event costs. It is usually created when the paid deposit was higher than the final participant usage for an event, so the difference is carried forward instead of disappearing into a spreadsheet note.

Question 43

When can an event generate Bewitt Credit?

Accepted Answer

Most often, when the estimated participant count was higher than actual participant usage after the event. Bewitt compares the participant deposit with the final usage and records the difference as credit when the organizer paid too much.

Question 44

Can you give me a simple example?

Accepted Answer

If the actual participant count is lower than the paid estimate, the unused participant deposit becomes Bewitt Credit. Credit balances stay EUR-denominated and are converted with Bewitt’s static currency table when applied to non-EUR events.

Question 45

How is Bewitt Credit used?

Accepted Answer

Credit can be applied to future Bewitt event charges, such as a new event deposit, custom domain fee, after-event balance, or later plan adjustment where the payment flow supports credit. The organizer portal shows the balance when credit is available.

Question 46

Is Bewitt Credit the same as a refund?

Accepted Answer

No. Bewitt Credit is the default way to reduce future event costs inside Bewitt; it is not automatically a cash refund. Special billing situations can still be reviewed by an administrator, but money questions should be checked directly instead of guessed from the FAQ.

Before the event questions start flying.

Ask Emma before you pick a FAQ topic.

Getting into the right event.

Creating events without the admin pile-up.

Tickets, deposits, and participant access.

Optional ways to make people participate.

Make Bewitt look like your event.

What happened, in usable form.

When the estimate was higher than reality.

Not sure where to start?

How can I help?